RETURNS POLICY

We are confident in the quality of our products and we are certain that you will be very happy with your purchase. However, if for any reason you are unhappy with your purchase, you can return it to us in original condition within 7 days of delivery date and, once the item is received and inspected, we will issue a full refund for the price you paid for the item. Postage and packing fees will not be refunded in the case of non-faulty items. 

We accept the return of non-faulty items only if they are in their original condition and only if the Returns procedure has been strictly adhered to. 

If you are returning an item because of an order error on our part or because it is defective, we will refund the delivery charges incurred in sending the item to you and your costs in returning the item to us. Otherwise, you will be responsible for those charges and the costs of any other services provided to you in connection with your purchase. If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost. Once we begin the delivery process, you will not be able to cancel any contract you have with us for postage and packing or other such services.

Please see our Returns Procedure below. Items will not be accepted as returns if the Returns Procedure has not been strictly adhered to.

Returns Procedure 

You should contact Linn by e-mail to linnstore@linn.co.uk or by calling the Linn Helpline on +44 (0) 141 307 7777 (UK customers can also use our freephone number 0500 888909). If sending an e-mail, please include as much information as possible, clearly stating reason for return. If goods are faulty, a description of fault should be provided. We will then contact you with a Returns Service Number which should be clearly marked on the outside of the packaging on the item to be returned. Items being returned should be sent to the following address at the buyer's cost:

Linnstore Returned Goods

Linn Products Ltd

Glasgow Road

Waterfoot, Glasgow

G76 0EQ

UK

We would recommend that proof of postage and postal insurance is obtained on items being returned as repairs, refunds and replacements can only be granted on items which have been safely received to the above address.

Replacement items or refunds will only be processed once goods have been received at the above address.